Focus on Gratitude

American philosopher and psychologist William James said ."The deepest principle in human nature is the craving to be appreciated." — William James

So, this week, Focus on Gratitude at work. Practising and showing gratitude at work is important because it helps create a positive, supportive, and productive workplace. Taking the time to acknowledge the efforts, skills, and contributions of colleagues builds stronger relationships and encourages mutual respect.

A memory of Gratitude at Work

I still remember one experience from earlier in my career. We were in the middle of the intense year-end accounting process—a demanding period with long hours, tight deadlines, and plenty of pressure. One day, the owner of the business came into my office. During what was only a brief five-minute conversation, he paused to simply say, "Thank you."

He acknowledged that the year-end process wasn't easy, recognised how well the team was working together, and expressed his appreciation for the extra effort everyone was putting in. It was a simple gesture, but it had a profound effect.

Those few words gave us all a much-needed lift at a time when our energy and motivation were beginning to fade. His genuine appreciation meant more than any overtime payment could have. We felt seen, valued, and recognised for the commitment we were giving.

More than 25 years later, I still remember that moment. It reminds me that genuine gratitude doesn't have to be grand or expensive to make a difference. A sincere "thank you," offered at the right time, can leave a lasting impression, strengthen relationships, and inspire people long after the moment has passed.

When employees feel appreciated, they are often more motivated, engaged, and committed to doing their best. Gratitude also improves teamwork by fostering trust and open communication. A simple "thank you" or recognising someone's hard work can boost confidence and make people feel valued. This positive atmosphere can reduce workplace stress, improve morale, and encourage employees to support one another during busy or challenging times.

Showing gratitude benefits not only those receiving appreciation but also those expressing it. It promotes a more optimistic mindset, helping individuals focus on achievements rather than challenges. This can improve resilience and overall job satisfaction.

Focus on Leadership & Management

 I encourage managers to recognise their teams. Why? Because recognition matters, leadership is not just about hitting targets. It is about human connection.

• Acknowledge effort: High performance stems from feeling seen by leadership.

• Be specific: Do not just say "good job"; name the exact action that helped.

• Build loyalty: Employees stay where they feel valued and respected.

  
  

Focus on Team Collaboration & Culture

I encourage managers to foster peer-to-peer appreciation and break down departmental silos. When we celebrate a co-worker's success, we strengthen the entire organisation.

• Share the wins: A win for one department is a win for the company footprint.

• Encourage shout-outs: Use public channels to thank peers for small daily assists.

  
  

Focus on Action & Reducing Silent Gratitude

Use the structure as a direct call-to-action for employees to start expressing thanks today. 

Turn Thoughts into Actions, thinking quietly about how great a co-worker does not help them. You must say it.

• Do not delay: Send that quick thank-you email or chat message immediately.

• Normalise praise: Make gratitude a weekly habit, not just an annual review event.

• Unwrap the gift: Let your colleagues know exactly how their work saved you time.

Organisations that encourage gratitude often experience lower staff turnover and higher employee loyalty. People are more likely to remain in workplaces where they feel respected and recognised for their contributions.

Ultimately, gratitude is a simple but powerful habit that strengthens workplace culture. By regularly expressing appreciation, employees and leaders can create an environment where people feel valued, motivated, and inspired to work together towards shared goals and continued success.

Gratitude costs nothing, but its impact can be invaluable. Make it part of your organisation's culture.

Chris Hayes

July 2026